Skills & Competencies for Policy Processing Clerk, Sr.

Policy Processing Clerk, Sr. job profile

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JOB SUMMARY for Policy Processing Clerk, Sr.

Modifies, updates, and processes existing policies and claims to reflect any change in beneficiary, amount of coverage, or type of insurance.

JOB RESPONSIBILITIES for Policy Processing Clerk, Sr.

Evaluates information from application for completeness, accuracy, and policy reinstatement. Provides training to less experienced processing clerks. May approve policy if it meets standard criteria.

Policy Processing Clerk, Sr. SALARY RANGE

BASE 50%
$45,355
TOTAL 50%
$45,567
Job Level
A02
Job Code
FA06000817
Education/Degree
High School Diploma or Technical Certificate
Reports To
Supervisor

Policy Processing Clerk, Sr. Skills and Competencies List

Proficiency Levels and Behavioural Indicators
Salary.com identifies five increasing levels of proficiency for each skill/competency. Some jobs require only a relatively low level of proficiency in each skill/competency, while other jobs will require a more advanced level of proficiency in the same skill/competency. These levels rate the degree of proficiency (skill level, expertise) we expect the incumbent to perform in the given skill/competency for the given job. Note that we intentionally do not associate timeframes or years of experience in performing the skill/competency because that can be misleading. Proficiency levels identify what the incumbent knows and can do rather than how long they have been doing it. Also, note that the proficiency levels are cumulative, e.g., a level 4 proficiency implies the ability to perform all the behaviors at the lower levels.
Check each Policy Processing Clerk, Sr. skill and competencie below to view definitions.
INDUSTRY COMPETENCIES JOB FAMILY COMPETENCIES CORE COMPETENCIES
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7 hard skills or competencies (industry competencies) for Policy Processing Clerk, Sr.

1 Industry Competency – Insurance Industry
Proficiency Level -2
Skill definition-Applying knowledge of the insurance industry to provide risk management services and protection to various individuals from financial loss.
Level 1 Behaviors
(General Familiarity)
Cites different types of insurance policies and describes the advantages and disadvantages of each.
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Level 2 Behaviors
(Light Experience)
Compiles insurance quotes based on customer information and rates for insurance policies.
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Level 3 Behaviors
(Moderate Experience)
Applies risk management techniques to minimize financial impacts in insurance services.
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Level 4 Behaviors
(Extensive Experience)
Contributes to the development of insurance risk mitigation strategies to drive process improvements.
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Level 5 Behaviors
(Mastery)
Builds claim roadmaps and substantiation plans in compliance with insurance risk management practices.
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2 Industry Competency – Insurance Legal and Regulatory Environment
Proficiency Level -1
Skill definition-Creating, executing, and adhering to state and federal laws governing insurance operations to ensure financial security and consumer protection.
Level 1 Behaviors
(General Familiarity)
Cites examples of the legal principles of insurance applicable to multiple types of insurance products.
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Level 2 Behaviors
(Light Experience)
Assists in assessing regulatory risks to ensure insurance operations meet compliance and regulatory obligations.
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Level 3 Behaviors
(Moderate Experience)
Adopts legal and regulatory initiatives to assess possible risks and maintain insurance solvency.
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Level 4 Behaviors
(Extensive Experience)
Directs the regulation of insurance products to ensure insurance policy provisions comply with state laws.
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Level 5 Behaviors
(Mastery)
Builds policy and regulatory tools to monitor and assess compliance levels with insurance laws and regulations.
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3 Policy Processing Clerk, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Policy Processing Clerk, Sr.
Proficiency Level - 4
5 Competency for - Policy Processing Clerk, Sr.
Proficiency Level - 5

1 general skill or competency (Job family competency) for Policy Processing Clerk, Sr.

1 Job Family Competencies – Document Processing
Proficiency Level -2
Skill definition-Converting, capturing, and processing data into digital formats to allow document integration into business processes.
Level 1 Behaviors
(General Familiarity)
Cites various document classification categories and systems for the processing of data.
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Level 2 Behaviors
(Light Experience)
Assists in processing document requests of various electronic formats to classify documents.
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Level 3 Behaviors
(Moderate Experience)
Extracts layout and structure from documents for processing and routing to intended recipients.
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Level 4 Behaviors
(Extensive Experience)
Coordinates daily workflow of document processing to ensure on-time and accurate completion of forms.
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Level 5 Behaviors
(Mastery)
Designs methodologies for efficient document processing to meet business and operational goals.
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3 Policy Processing Clerk, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Policy Processing Clerk, Sr.
Proficiency Level - 4
5 Competency for - Policy Processing Clerk, Sr.
Proficiency Level - 5

7 soft skills or competencies (core competencies) for Policy Processing Clerk, Sr.

1 Core Competencies – Standard Operating Procedures (SOP)
Proficiency Level -2
Skill definition-A set of written instructions that describes the step-by-step activities to complete tasks in compliance with business standards and industry regulations.
Level 1 Behaviors
(General Familiarity)
Lists the typical processes of SOP development.
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Level 2 Behaviors
(Light Experience)
Participates in the implementation of new SOPs and enhancement of existing ones.
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Level 3 Behaviors
(Moderate Experience)
Modifies SOPs accordingly to reflect changes in our business practices and policies.
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Level 4 Behaviors
(Extensive Experience)
Optimizes the current SOP development and implementation processes.
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Level 5 Behaviors
(Mastery)
Leads cross-functional efforts to develop and implement SOPs across our organization.
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2 Core Competencies – Attention to Detail
Proficiency Level -2
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists the traits of an employee showing great attention to detail.
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Level 2 Behaviors
(Light Experience)
Uses checklists to ensure that information goes out error-free.
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Level 3 Behaviors
(Moderate Experience)
Suggests solutions to issues that arise while executing the tasks.
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Level 4 Behaviors
(Extensive Experience)
Manages training to improve staffs' concentration and attention to detail.
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Level 5 Behaviors
(Mastery)
Learns from previous works' strengths and weaknesses to guide new projects.
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3 Policy Processing Clerk, Sr. - Skill and Competency
Proficiency Level - 3
4 Skill and Competency - Policy Processing Clerk, Sr.
Proficiency Level - 4
5 Competency for - Policy Processing Clerk, Sr.
Proficiency Level - 5

Summary of Policy Processing Clerk, Sr. skills and competencies

There are 7 hard skills for Policy Processing Clerk, Sr., Insurance Industry, Insurance Legal and Regulatory Environment, Insurance Products, etc.
1 general skills for Policy Processing Clerk, Sr., Document Processing.
7 soft skills for Policy Processing Clerk, Sr., Standard Operating Procedures (SOP), Attention to Detail, Initiative, etc.
While the list totals 15 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Policy Processing Clerk, Sr., he or she needs to be proficient in Standard Operating Procedures (SOP), be proficient in Attention to Detail, and be proficient in Initiative.

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